How Strong Inventory Management Can Improve Your Customer Service

Stronger Inventory Management With Stronger Technology

inventory managementYour sales and customer services teams need reliable inventory and supply chain data in order to respond quickly to customer needs. For most steel service centers and metal fabricators, this may be easier said than done. The variables for customer projects are nearly endless and without quick access to current data, your people can’t answer demanding customers.

Stronger inventory management requires stronger technology; however, not all business solutions will fit the bill.

Managing inventory is challenging for steel service centers and metal fabricators. That challenge becomes even greater when using specialty software systems or highly customized spreadsheets. Data is often segregated from sales and customer service teams, which must rely on the warehouse or procurement team for occasional inventory reports or weekly update meetings.

Delays in communication can lead to delays in addressing customer needs. It’s time to make a change and put stronger technology in place. Download “Top 12 Questions Steel Service Centers and Metal Fabricators Must Ask Before Buying Business Software,” to make sure you ask the right questions and deploy the technology that is right for your business.

Tracking and inventory management that helps improve customer services.

Modern business solutions, such as RealSTEEL™, offers powerful inventory management features. You can manage inventory and track each item by various material attributes, such as grade, width or length, or other variables. As inventory enters the warehouse, is used in production, promised to customers, or moved between facilities, you can have real-time information at each step in the process. Your sales representatives and customer service teams can easily access data within RealSTEEL and answer customer questions on the spot, as well as offer quotes with to-the-decimal costing.

RealSTEEL is an integrated solution that puts comprehensive information at the fingertips of decision-makers. Sales teams can be confident when creating job quotes and can use historical information to further fine-tune estimating models. Procurement and inventory teams can monitor inventory and make strategic purchasing decisions that save money and ensure that inventory is available when customers need it.

Armed with the right data, you can save money, protect profit margins, and improve customer services. Download the eBook and contact The Wolcott Group for more information about choosing a business solution with robust inventory management features that will strengthen your business and drive growth.

By The Wolcott Group, providers of RealSTEEL, a real-world solution for the steel and metals industry